Privacy Policy

1. Who we are

Vonula Limited, trading as Vonula London, is the data controller for personal data described in this policy. We are registered in England & Wales, company number 16607546, at 13-17 High Beech Road, Loughton, Essex, IG10 4BN. You can contact us at ricky@vonulalondon.com or on 07300 660063.

2. What we collect

• Enquiry details: name, company, email address, telephone number, building postcode, service required and anything you write in the message field.
• Contract and service data: site access details, contact names for the building, schedules, and correspondence relating to the work.
• Technical data: basic information your browser sends when visiting this site, such as IP address, device type and pages viewed, used only to keep the site secure and working.

We do not knowingly collect special category data, and we do not collect personal data from children through this website.

3. Why we use it and our lawful basis

• To respond to your enquiry, arrange a site visit and prepare a quotation, legitimate interests and, where a contract follows, steps taken prior to entering a contract.
• To deliver, schedule and supervise the cleaning services agreed, performance of a contract.
• To keep accounting and tax records, legal obligation.
• To send occasional service updates to existing clients, legitimate interests. You can opt out at any time by replying to any message or emailing us.

4. Who we share it with

We do not sell personal data. We share it only with service providers who help us operate, such as our website host, email provider, customer relationship management system and accountants. Those providers act on our instructions and are bound by confidentiality. We may also disclose data where required by law.

5. How long we keep it

Enquiries that do not become contracts are kept for up to 24 months, in case you return to us. Client records are kept for the duration of the contract and for six years afterwards, to meet accounting, insurance and legal requirements. After that, data is deleted or anonymised.

6. Security

Personal data is held in access-controlled systems and shared internally only with team members who need it to arrange or deliver the work. Our cleaning teams are vetted and trained, and are contractually bound to keep information about your building confidential.

7. Cookies

This website uses only the cookies and similar technologies needed for it to function and to remain secure. Where an embedded Google Map is displayed, Google may set cookies under its own privacy policy. You can block or delete cookies in your browser settings, though parts of the site may then not work as intended.

8. Your rights

Under UK GDPR you have the right to access your data, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, and to data portability. To exercise any of these, email ricky@vonulalondon.com. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.

9. Changes to this policy

We may update this policy from time to time. The version published on this page is the version that applies. Questions about it can be sent to ricky@vonulalondon.com.

See also our terms & conditions or contact us.